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softwarefaq

faq

1. What is my hotsync id?
2. Where can I find my hotsync id?
3.
What do I do if my registration code does not work?
4. I lost my registration code, what do I do?
5. How is my registration code created?
6. Why does it take more than 10 seconds to get my code via email?
7. Do I need to download the "registered version" from the website?
8. Can I beam the applications to other people?
9. What is your update policy?
10. Where do you get your medical information?

11. Who are you? Why did you make these applications?
12. Are purchases processed securely?


1. What is my hotsync id?
This is a name you gave to your palm pilot when you first registered it with your computer's palm desktop software. You must have an assigned hotsync ID in order to generate a personal registration code. We will not generate codes for palm pilots which remain unnamed. The hotsync ID is usually some form of your name. It is essential that you transcribe the ID EXACTLY including proper puctuation, spacing, capitalization. Any mismatch will result in a non-functional registration code.

2. Where can I find my hotsync id?
You may find your hotsync id on the registration screen of your EMI application. When you first click on an unregistered copy of our applications a "registration screen" pops up.

Your hotsync id is listed in the middle of the screen. (See above). You can also find your hotsync id by launching the "Hotsync" application found in the system folder of your palm pilot. Once launched, the hotsync id is listed along the top right corner of the screen.

3. What do I do if my registration code does not work?

If your code does not work, there are only a few reasons. The most common is a mismatch of your actual hotsync ID and the one submitted for registration code generation. Recheck your hotsync id carefully.
Make note of:

    • Extra spaces between characters
    • Spaces before or after your name
    • Punctuation errors
    • Capitalization errors

Another common problem is when users enter a carriage return after entering their code. Clicking "Register" will result in a "wrong code".

You can spot this error if the code you just entered disappears. The registration code should remain visible until you click "Register"

4. I lost my registration code, what do I do?

Make sure to keep a copy of your registration code in a safe place. If you do lose it, login to the website using your registration email addresss and the password you provided. If you forgot your password, enter your email only and your password will be emailed to you. Once you login, click on USER PROFILE to retrieve your codes.

5. How is my registration code created?

Registration codes are generated using your hotsync ID and a mathmatical algorithim. Your code is not interchangable with other peoples code. You may beam the program to others, but they will get an un-registered copy on their palm pilot. Depending on the vendor you purchase the application from, there may be a small delay in creating and verifiying the codes prior to emailing them to customers. If you purchase these applications at Handango or Palmgear, be prepared to wait 24-48 hours for your code. If you purchase them from our site using Paypal, codes are generated and released immediately after payment.

6. Why does it take more than 10 seconds to get my code via email?

See Number 5 above. This is a small operation... ie one person. I am an Emergency Medicine physician with lots of other responsibilities. I created these applications to help out my fellow clinicians. The minimal amount of income I receive is not worth the hassle of dealing with impatient and irate customers. Please be patient and I will do my very best to take care of all issues promptly. If you purchased the program from this site using paypal, AND completed the payment process, your codes should be immediately available. If you did not complete the process, even if you paid, there will be a delay. Your account will need to be activated manually. If you purchase the programs from Handango or Palmgear, they will likewise require manual activation. This may take 24-48 hours, please be patient.

7. Do I need to download the "registered version" from the website?

No. If you have previously downloaded a "trial version", or got a copy from a friend via beaming, you do not need the "registered version". They are all the same files. The only difference, is that after payment is received, customers will receive a registration code via email to unlock the applications.

8. Can I beam the applications to other people?

Please do! I depend on word of mouth and feedback for improving and disseminating my products. Please feel free to beam it around. Follow the directions on each application to ensure your beamed version work properly. (Peds Rx has three files to beam.)

9. What is your update policy?

Currently I am offering all updates for free. I will likely charge for formulary updates on pedsRx. Applications will not expire. Customers are responsible for only using up to date prescribing references. Please check back occasionally for new versions. Free updates can be installed directly over old versions.

10. Where do you get your medical information?

Information for these products comes from several well respected publications, including:

  • Harriett Lane Handbook
  • A to Z Drug Facts
  • Facts and Comparisons
  • Micromedex
  • Tintinelli's
  • and yes... epocrates

11. Who are you? Why did you make these applications?

I am Dan Lemkin, MD - a practicing Emergency Medicine physician. I trained in Emergency Medicine at the University of Chicago where I served as the Chief Flight Physician for UCAN-- the air-medical service. I created these applications for my fellow residents to use while working in the ED and on the helicopter. They were quite enthusiastic about the programs and many recommended that I sell them. This is not a major money maker, but I am charging to justify the time spent managing the website, updating and revising software, and servicing customers queries and problems.

12. Are purchases processed securely?

Users register on this site to create an account that will permit future access for registration code reminders and updates. Only limited information is required, including name, email, hotsync id, password, and state. State information is required for tax reporting purposes. All registration forms and web access is ssl encrypted. Once registered, users will select the product of their choice and then pay for it. All transactions are handled by PAYPAL.COM. Paypal is a third party transaction processing firm. They are owned by EBAY and offer enterprise level security and safety guarantees. NO payment information is ever recorded or stored on this website. Your user information will never be distributed to anyone - period.